Get to know PROLOG - Joachim
"As Quality Manager, I am responsible for ensuring that IH Berlin PROLOG meets the specifications of ISO 9000 and the Recognition and Authorisation Ordinance for Continuing Education (AZWV).
Customer orientation, evaluation, documentation and transparency - these are the principles underpinning our work at PROLOG. Every work process that has an impact on our customers’ satisfaction is documented and evaluated. The high standard of teaching at IH Berlin PROLOG is achieved through regular training and development seminars and a programme of lesson observations and feedback. We are constantly optimising our office procedures and also document these improvements.
Every year, PROLOG is inspected by two external auditors who come to make sure that our work, our courses, our booking and registration processes and our complaints procedures meet the standards specified by the AZWV and ISO 9000 requirements. The auditors also consider the transparency and traceability of our procedures, as well as determining whether our customers do really stand at the centre of everything we do. The most recent ISO audit of our QMS was on 19.11.2009 and the two inspectors have once again certified that IH Berlin PROLOG fulfils all requirements.
After I’d completed my studies in Germanic and Slavic Studies at •Göttingen University and •Krakow, I spent a number of years working at the Institute for Indo-European Linguistics in Göttingen. During 2002 and 2003, I taught German as a Foreign Language and Linguistics at Nicolaus Copernicus University in Torun, Poland. In 2003 I came to Berlin, a city that never stands still, is constantly changing and which offers more opportunities than any other city in Germany. In my free time I enjoy photography, as well as travelling with my family to the Baltic Sea coast or touring around Brandenburg."